Refund & Cancellation Policy

Cancelling before dispatch

You can cancel any order before it is dispatched for a full refund. Email team@notabot.ai with your order number (it starts with “NB-” and is shown when you complete your order).

After dispatch

Once an order is dispatched, a refund or replacement is given only if the box arrives damaged, defective or wrong. Report it within 7 days of delivery by emailing team@notabot.ai with your order number and a photo.

How refunds are paid

Refunds go back to your original payment method within 5–7 working days of approval.

Pre-orders

Nothing is charged when you reserve a pre-order. You can cancel a reservation any time before purchase by emailing team@notabot.ai.

See also our Shipping & Delivery Policy and Terms & Conditions.